Tracking delays within the USA

To all customers within the USA delays in product tracking being updated have been present since September of last year due to the spread of Covid-19 leading to mass understaffing in the delivery sector which couriers addressed thorugh skipping scans of items to speed up transit times.

We have seen these effects continue into the new year this combined with the current storms within the USA has lead to further delays in tracking links being updated and in particularly hard hit areas (listed below) delays in package delivery. We are yet to be notified by couriers what delays we can expect in these hard hit regions but as these weather conditions persist delays are likely. Unfortunatley in some regions hit badly we have been forced to close print production facilities due to inaccessibility and power loss.

We are seeing with very rare exception all these orders reach customers despite in some cases tracking links not being live until the last few days of transit so please allow the full stated delivery window of 6-12 business days for your item to arrive. Any items left undelivered will be escalated with couriers to either determine items location or in cases of item loss a refund or replacement issued.

Many customers may receive the above message and if upon contact with DHL be told this link does not exist. Please be aware we have seen this in huge volume and due to items not being scanned DHL they do not have a record within their system. This leads to a standard response stating the tracking number is invalid. Please rest assured your item is with the courier and upon scanning and being uploaded to their system (as stated above) tracking will come live but in some cases this is taking an extended period.

Current states expecting delays in transit
Washington, Colorado, Utah, New Mexico, Texas, Oklahoma, Arkansas, Tennessee, Kentucky, Kansas, Nebraska, Missouri, Illinois, Indiana, Michigan, Ohio, Pennsylvania, Connecticut, Delaware, Massachusetts, Maryland, New Hampshire, New Jersey, New York, Rhode Island, Vermont and Virginia.